PhysioNorth wants to reassure all patients that our clinic is a safe environment for all to attend. Under the direction of all Regulatory Associations, Public Health, and Chief Medical Officer, guidelines have been drafted to ensure the public’s safety. The safety of you, your family members and our staff is our number one priority.
To ensure physical distancing (the two-metre distance rule), we have reduced the number of individuals in the clinic at a time and increased our hours so that at risk individuals can be seen early in the morning. Only one physiotherapist will be working at a time.
We have also acquired all the necessary Personal Protective Equipment (PPE) essential in protecting and preventing the spread of COVID-19. All sanitization products (hand sanitizers, hand wipes and disinfecting products) are approved for use by Health Canada and obtain appropriate 8-digit DIN numbers. Environment cleaning and disinfection is essential to avoid the possible spread of COVID19. ONLY the approved disinfectants with a virucidal claim are appropriate for the elimination of viruses in a clinic environment.
The frequency of cleaning and disinfection is dependent on the nature of use/contact of the surface/item in question. Our clinic disinfects all patient contact items between each patient use. Examples are but not limited to treatment tables, headrests, arm rests, chairs, laser machines, ultrasound heads, electrodes, all equipment, contact surfaces, exercise equipment, therapeutic tools, devices, diagnostic tools, procedural work surfaces, commonly touched areas, light switches, door handles, taps, toilets, handrails, counter tops, touch screens/mobile devices, keyboards, payment machine, clipboards, pens, towels, etc. We have eliminated all books, magazines, toys, remote controls, literature, brochures, paper receipts, self serve candy dishes, baked goods and other open unsealed consumables are not permitted. We have replaced all our fabric chairs with vinyl chairs for cleaning purposes.
We will still have our 24 hour cancellation policy in place with leniency toward illness related circumstances. We will not charge anyone for a missed appointment who suddenly comes down with symptoms of an illness or a member of the family that requires immediate attention.
The staff at PhysioNorth appreciate all our clients and thank you from the bottom of our hearts for all your support over the years! We consider you all our family and wish to treat you as such. One day life will return to normal, but for now we must follow these procedures to our best capabilities. Until then, we thank you for your patience, flexibility and shared diligence to keeping everyone safe.