Greetings from the team at PhysioNorth!

You have been sent this letter as we have received a referral in your name for Physiotherapy or your name has been placed on our waiting list by you. This letter is to inform you of our office policies.


We are limited in the amount of OHIP or Family Health Team funded sessions we can provide each year. As a result, we have waiting lists for individuals treated with these forms of funding. If you have been referred for OHIP or Family Health Team funding and you have extended healthcare coverage, please consider using this instead. This enables people who do not have coverage or any other available means to access physiotherapy.

If you do have extended healthcare, please bring the information with you and we will try our best to electronic bill it for you.

No Show Policy or Late Cancelation Policy

If you wish to cancel your appointment, we ask that you give us a minimum of 24 hours notice to enable us to fill your spot. If your appointment is on Monday, you are required to phone on the Friday before. However, emergencies do happen, and a late cancellation can not always be avoided. We understand and honour this.

If you do not attend your scheduled appointment, you will be charged a $50 No Show Fee which is payable before your next treatment. This applies to any funding source (ie. Out-of-pocket or insurance coverage including WSIB or a Motor Vehicle Accident).


Please ensure you bring a clean pair of indoor shoes or slippers depending on what you are coming for and appropriate attire to change into such as shorts or a tank top shirt that is easily accessible.


We are located at 17 York River Drive in the lower level of the Bancroft Business Centre. You are able to drive up to the front door for pick up and drop off, but we ask that you do not block the door for other patients.

There are designated parking spaces for patients with permits closer to the door.


If you are taking medication, we ask that bring a current list to your first appointment.


If you have been in contact with someone who has a known Covid-19 diagnosis, please cancel your appointment. Please do not come to the clinic if you are experiencing any signs or symptoms of covid such as:

  • Fever
  • Cough
  • Tiredness
  • Loss of taste or smell
  • Sore throat
  • Headache
  • Aches and pains
  • Diarrhea
  • A rash on skin, or discolouration of fingers or toes
  • Red or irritated eyes
  • Difficulty breathing or shortness of breath
  • Loss of speech or mobility, or confusion
  • Chest pain

We continue to maintain a high level of vigilance to ensure the health and wellbeing of our patients and staff and ask that you do your part as well.

If you have any changes and your condition worsens or your contact information changes, please contact us right away at 613 332 1010.

We look forward to meeting and treating you.

Thank you.

The Staff at PhysioNorth